In an angry voice, a consumer left a message for a company after he’d been scammed out of  $20 for something that should have been free.

This is what he said, “I’m calling because your company Lagistas Incorporated has the state ups -usps website which charges $20 to people are making a change of address requests. I am wondering why it is that you feel you can take advantage of people like that. I would be more than happy to alert as many people as I can that your company is just a big scam and all I want is my money back.”

Frank Schissler, is a US Postal Inspector. He says many people who are moving do a random internet search for “change of address.” Sometimes they’ll end up at a site that’s a scam. Schissler says often times the business looks like the United State Postal Service, but it’s not.

“You can do that change of address directly with the postal service for only $1 online or come into your local post office and submit it in person for free” says Schissler. 

Scammers, attack consumer through these various sites. The actual business is not illegal for them to charge for the additional service. Schissler says it’s important for people to be aware that they don’t need to pay anyone if they go directly to the postal service website.

For more information on this story, go to http://www.dispatch.com/content/stories/business/2014/05/14/change-address-scam-spurs-refunds.html.